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Business - Business Services - Customer Management
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Joe Turner - Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982

YOUcentric Content Management Software - Offers a web-based eRM solution that connects your entire value chain via the web and is customized around your unique business model.

Customer Inc - Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.

CRM Assist - Helping CRM customers and professionals understand Customer Relationship Management, Front Office, Sales Force Automation, and eMarketing through Mail lists, online forums, and an integrated directory.

Softlab - IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.

UpShot.com - An Internet service for companies to manage sales and customer relationships online within a web browser.

The Interchange Group UK - Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.

Internet Customer Service - Provides full-service solutions to manage online customer interactions. A variety of contact options allow a web site to provide 24/7 customer service on a global basis.

OpenAir.com - A web-based service for time tracking, expense reporting, and client invoicing and billing.

OptiSys, Inc. - CRM, Data Surveying and Data Mining applications for desktop systems, utilizing high performance cross tabulation and data analysis techniques.

Strengthbank - Offers professional keynote and customer service seminars.

Quadstone, Ltd. - Provides customer behaviour and propensity modelling solutions, incorporating both business and technical expertise, to a range of organisations primarily in the retail, finance and telecommunications industries.

Richard Flint Seminars On-Line. - National personal and business consultant. Programs designed with an eye on the pulse of the marketplace. Site includes program and services details and an on-line store for ordering Richard's video and audio tapes, books, posters, and plaques.

One Source Repair Services - Co-ordinates services to support and maintain work environments, with service details and contacts.

eLoyalty - Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.

MindTree Consulting - Business to consumer services.

RMH Teleservices - Services include call centers, customer inquiry response, and e-commerce.

Info Warehouse - Provides customer service training materials and business information links. A full complement of business links and personal improvement information.

Pro CRM - Web based customer relationship management software.

QUAERO - We create sales, evaluate your marketing technology infrastructure, automate marketing and modeling, and provide expert guidance in choosing technology tools to fuel your company's growth.

The Cross Country Group - Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.

Associated Software Corporation - This site provides useful informatioon, tools and links for customer purchase and upsell.

Janada - Use regulatory compliance to beat the competition and build corporate reputations; based in the UK, London, St. James's Square.

Tier1 Innovation - Leading provider of eBusiness and customer relationship management (CRM) consulting and implementation services.

Deloitte Consulting - Customer relationship management consulting.

NowDocs - How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.

Kovair Inc. - Consulting services covering CRM and strategic relationship management.

Ciberion - Develops, implements, and support trade marketing systems for the consumer goods industry.

Fulfillment Plus - Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.

Mamut - Provider of CRM and Internet solutions to small businesses worldwide.

The Denali Group - Analysis of information technology products. Free downloads of summary reviews. Detailed reviews available for purchase.

Aberdeen Group - Research and analysis of information technology companies and products. Many free downloads. Custom consulting services.

Forrester Research - Research and analysis information technology companies, products, and services, and of many specific industries. Many free downloads. Free newsletters. Custom research.

Gartner Group - Research and analysis of information technology companies, products, and services, and of several industry sectors. Custom research and consulting services. Events and conferences.

Giga Information Group - Research and analysis of information technology products and services. Custom research and consulting services. Events and conferences. [Editor's note: Currently in the process of being acquired by Forrester - URL may change or redirect in the future.]

AMR Research Central - Research and analysis of information technology companies, products, and industry trends. Free newsletters.

Meta Group - Research and analysis of information technology products. Organizes events. Custom research and consulting services.

International Data Corporation - Research of information technology companies and markets. Free newsletters. Custom consulting services. [Editor's note: Site navigation may not be accessible in all browsers.]

Technology Evaluation - Research of information technology products. Some free downloads and newsletters.

Butler Group - Research and analysis of information technology covering products, services, and companies. Organizes events. Some free downloads. Custom consulting services. European and Australian base.

Datamonitor - Analysis of information technology products and specific industry sectors. Custom consulting services.

Ovum - Research and analysis of information technology companies, producs, and services. Organizes events. Some free downloads. Custom consulting services. European based.

Idate - Research and analysis of telecommunications, Internet, and media companies. Organizes events. Free downloads. Custom consulting services.

Robert Frances Group - Analysis of information technology companies and services. Few free downloads.

Yankee Group - Research and analysis of information technology companies, products and services, and specific industry sectors. Organises events.

Differentia LLC - Research and analysis, primarily of voice technologies. Custom consulting services.

Society Of Consumer Affairs Professionals - As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.

AFSM International World Wide - Association of Field Service Managers. Dedicated to furthering the knowledge, understanding and career development of executives, managers and professionals in the services and support industry.

International Customer Service Association - ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

Help Desk Institute - Help Desk Institute (HDI) provides targeted information about the help desk and customer support industry.

Customer Database Measurement Benchmarking Association - CDMBA helps customer database management professionals identify the best business practices and compare operating performance.

Insync Solutions - Back office automation solutions for sales rep firms

Webridge - Packaged, Enterprise Extranet Solutions: providing Web-based enterprise and partner relationship management software development tools for extranet e-commerce and e-business solutions

CogniTech Corporation - Contact and Activity management and sales force automation. Affordable client/server sales force automation solutions for local, remote and mobile organizations that include contact management, calendaring and sales forecasting.

LeadX - The Business Lead Exchange - An online networking site for sales and marketing professionals to exchange valuable sales leads and contact information about prospects.

FirePond, Inc. - Integrated ebusiness, sales and marketing solutions to help companies create consistent personalized interactive transactions for customers.

Channel Wave - Web-based partner relation management solutions for sales organizations.

The Virtual Edge - Sales force automation software.

CrystalWare Inc. - Premiere Sales Force Automation Software, CMS Complete Management System. CrystalWare offers the solution to your need with a suite of tools designed to increase productivity and profits. Formerly Computerware of Minnesota. Burnsville, MN.

ClearView IT - UK provider for customer management and sales force automation systems.

Sales Navigator - Sales automation and marketing software.

PAC Technologies Ltd - PAC specialize in quality, high performance solutions for the corporate marketplace. Our services range from business consultancy to design and development, installation and application support.

Sales Authority Inc. - Consulting and systems integration firm providing solutions for mobile professionals, specializing in customer relationship management (CRM), e-commerce applications and unified messaging.

Sales Force Automation, Inc. - Sales automation, contact management and commerce business solutions.

Customer FX Corporation - Sales force automation tools and techniques. Offering training, consulting, custom programming and technical support.

Sales Force Automation - A portal for sales force automation professionals and vendors. Site features advice, original content and suggestions for sales automation, product reviews, and software downloads.

Sales Automation Tools - Your one stop shop for the tools you need to make your sales team a success.

Lawrence Lavery and Company, Inc. - Successfully implement your UpShot.com SFA system with database management, customization, training and customer support services.

Ascendix - Provides customer relationship management and sales force automation solutions together with the associated integration and training services to large and mid-sized companies; Dallas, Texas based.

Soft Skills, Inc. - Soft Skills provides customization and training on ACT!, GoldMine and SalesLogix - the three top-selling SFA/CRM tools in the small- and mid-markets

Industrial Sales Force Automation - Equipment salesmen can remotely access customers & dealer wholegoods, then cost and quote machinery with financing options from their vehicles. Create sales orders and finance documents, eliminating ALL multi-part forms.

Cheetah Learning - Sales Accelerator - Accelerate your sales with our innovative sales and marketing accelerator system. Beta testers increased sales by 36 in one month. It's not computer based and very easy to use.

Salesnet - Sales Force Automation - Salesnet is a leading provider of web-based Sales Management Solutions. Easy-to-use and easy-to-deploy Salesnet benefits sales professionals by offering account, contact and opportunity management, calendar, scheduling and sales reporting all in one.

International Field Works - A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.

FrontZone Corporation - Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.

Emerging Market Technologies, Inc. - TeleMagic software, a completely customizable customer relationship management solution.

eWare - Web driven customer management software. Allows companies to share information inside and outside the organization through Intranets.

Customer Focus - A research consultancy that aligns organizations with their customers.

Pivotal Corporation - XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.

Sitel Corporation - Delivering telephony based customer relationship management solutions and project management.

CLICK i CALL - Give potential customers the opportunity to call you from their PC to your phone at your office, home or cell number.

Island Data - Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.

United Customer Management Solutions - Lifecycle eCRM for telecommunications, utilities and financial industries.

TelePlaza - Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business.

GEM - Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.

Unicom Telecommunications - Specializing in order fufillment for each and every business type.

Customer Focus Consulting - Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.

Delano Technology Corporation - Delano Technology Corporation is a provider of interaction-based e-business solutions that enable an enterprise to interact with its customers, partners, suppliers, and employees, for fast measurable results.

Coastal Software and Consulting, Inc. - Award-winning mission-critical software application emerging companies turn to for customer support and management.

Interact.com - Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.

BrainSell - Implementing technology and strategy to improve customer relationship management.

ClientReps.com - Web-based staffing and systems for live online real-time interaction on client websites via Co-Browsing, Chat, and VoIP.

Accordant - Frameworks and consulting for CRM processes, portals and integrations.

Customers in Focus - Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.

Service World - For any and every legal, moral and ethical needs - Service World is for your help through their trained and experienced professionals.

Maconomy - Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.

Inq.com - Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.

Client Preservation - Specializing in annuity conservation programs, and serving as the sales team behind the web for major insurance companies and portals.

SafeHarbor Technology Corp. - Provides solutions for progressive companies that want to deliver Web-focused customer and technical support services while reducing start-up costs and time to market.

Inspice - Web based service that automates lost & found management and customer service to increase the management productivity and customer satisfaction while reducing the operational cost.

PeopleLink eCommunity - Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business.

Synchrony Communications, Inc. - Web based electronic relationship management application, that routes all your customer interactions into one synchronized source.

Platinum Rule - Learn more about how charismatic you are and how charisma affects you personal and professional success.

CDN Technologies, Inc - Electronic Data Interchange (EDI)for business. Creates and sends bills of lading, advance shipping notices, invoices and other documents. The customer does nothing in this process. The CDN process happens in the background.

Ergometrics - Dashboard software reports key performance and balanced scorecard metrics in a format that is action focused.

Engineered Business Solutions - Intranet and knowledge management consulting and software.

Free Data Management Magazine Subscriptions - Free, one-year subscriptions to data management magazines like InfoStor, and Storage Management Solutions.

Axiom Software Laboratories, Inc. - A leading provider of technology for enterprise and e-finance data management infrastructure; risk management, financial and regulatory reporting, trading surveillance.

Interelate; Analytics ASP Provider - Delivers powerful analytics solutions directly to users' desktops through a secure state-of-the-art data center, which helps companies to acquire, retain, and grow their customer base and reach business objectives.

OptiSys, Inc. - CRM, data surveying and data mining applications for desktop systems, utilizing high performance cross tabulation and data analysis techniques.

Data 2 CD - Document management and conversion services. Clients can monitor in real-time: data entry, data processing services world-wide with FTP site submission; the alternative to print or microfiche at comparable cost.

Paladin Integration Engineering - Data management, policies, maturity, quality standards and other enterprise integration. We provide program development, strategic planning and engineering services for enterprise information management.

Xpedite Systems, Inc. - Offers a full range of electronic document distribution and data messaging services. Includes information on services and solutions, locations, customer care, and employment.

ENVENT - Provides e-mail campaign management and personalization, customized delivery of website content, the ability to profile and segment site visitors, and reporting on the information collected.

Call Center Training & Help Desk Training Seminars - Resource for seminars, conferences, and certification classes addressing customer service management, help desk software & technology, CRM, and CTI.

CRM Conferences - Provides information on CBI's CRM events for both the pharmaceutical and energy markets.

Collaborative Commerce Conference & Expo - Conference and Expo on collaborative commerce by Advanstar.

CRM Leadership Summit - Annual summit on customer relationship management leadership.

CRM - 5th Annual Executive Summit - Event for executives in sales, marketing, customer service and technical support arenas for maximizing the benefits of implementing CRM and PRM.

Call Center Expo Europe 2002 - Call and Contact Center solutions event in Netherlands.

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